Frequently Asked Questions

What software do I need to take a test?

Software compatibility is primarily determined by the browser you are using. This site supports Internet Explorer 5.5 or later. Most Windows operating systems are supported, including Windows 98, Windows NT, Windows 2000, and Windows XP. In addition you will need Windows media player to listen to audio files.

What hardware do I need to take a test?

In addition to having a computer that supports one of the required browsers, you will need to have a color monitor capable of displaying 1024x768. For best results, use a 17” or larger monitor that supports 1024x768 resolution. In addition you will need a microphone for the speaking section and headphones for the listening and speaking sections.

Is a Microphone required for this test?

Yes

How do I check the Microphone?

We provide you with an easy tool to check your microphone. Click the verify link on login page.

Will the test work over a dial-up connection?

Tests must be taken using a broadband connection, such as DSL or a cable modem.

Will my answers be lost if my computer crashes?

No. All answers are saved each time you go to the next question. When you restart the test will start on the question that was displayed when you crashed.

I’m having problems. Where can I get help?

First make sure you are using a supported browser and computer. If you are, check the list of common problems and solutions under the technical support link to see if your problem is listed. If you can not find an answer, please contact technical support at This email address is being protected from spam bots, you need Javascript enabled to view it or call 1 800 615-8666 and we will be happy to assist you.